We thoroughly analyzed the trust deed, the fund allocation process, and the partnership between the banks and SBEC, which resulted in a significant overhaul of SBEC, its governance, and operations. Our efforts led to SBEC adopting a revised trust deed, a simplified and faster allocation process that avoided previous bottlenecks and failures, and a productive partnership between the banks and SBEC that enhanced the support and guidance for the applicants throughout the loan application. All these changes helped applicants to choose, design, and maintain their businesses more effectively for the long term.